This point focuses on engaging Wydad’s supporters and fans. Wydad supporters, present worldwide, are a valuable asset.
The club must recognize and value their fundamental role in the club’s success through concrete actions. Here are the main points:
- Creation of a direct dialogue platform
- Community and social engagement
- Enhancement of the match experience (before, during, and after the match)
- Loyalty programs
- Development of applications and technologies
- Transparency and communication
- Listening and responsiveness